Service and Support Administration (SSA)
The Service and Support Administration Division assists individuals and their families to identify assessed needs and obtain supports necessary based on the available resources.
Service and Support Administration (SSA) Division Roles and Responsibilities
Emergency Crisis Intervention
SSA Division personnel are available 24 hours per day, 365 days a year to respond to emergency situations regarding individuals served. The Crisis Line phone number is 1-800-800-6847. If a serious medical emergency exists, and/or an individual’s immediate health and welfare is at risk, 911 should be called for immediate assistance.
Funding for Services
SSA Division personnel identify needs and then connect each individual receiving Service Coordination services to the appropriate funding source to meet assessed need. Available funding sources include:
- Community Based Alternative Services
- Local Funding
- Level One Waiver
- Self Empowered Life Funding (SELF) Waiver
- Individual Options Waiver
Information and Referral
Provides assistance to individuals who indicate that they have no real immediate need for Early Intervention, Family Supports, Transition Coordination, or Service Coordination services. Regular contact is made with the individual/family/guardian at least twice every twelve (12) months. In addition, SSA Division personnel are available for telephone calls, questions, etc. throughout the year, as requested by the individual/family/guardian.
Person Centered Planning
Using Person-Centered Planning, the Service Coordinator assists the individual and members of the individual’s team to identify what is important to the individual’s current and future plans/outcomes as well as what is important for the individual’s health and safety needs. The goal of Person-Centered Planning is to maintain the individual as the focus and identifying how members of the individual’s team will support the person.
Service Coordination
The Service Coordinator is the primary point of coordination for the individual and members of the individual’s team. Everyone who is enrolled on a Medicaid Home and Community-Based Services Waiver is assigned a Service Coordinator. Service Coordinators may also be assigned to other people who do not receive Medicaid Home and Community-Based Services, but do have needs for alternative services.
Various duties of Service Coordinators include:
- Assess needs for services and supports
- Develop an Individual Support Plan to address needs
- Monitor to ensure services are meeting assessed needs
- Identify possible resources
- Provide referrals and linkage to additional community resources
- Assist with the Free Choice of Provider selection process
- Review and update the Individual Service Plan as needs change
Waiting List
SSA Division personnel assess needs to determine if the individual has a current or unmet need according to the Ohio Assessment for Immediate Need and Current Need / Waiting List Assessment Tool. If the individual is determined to have a current need, they will be placed on the Waiting List. If an individual’s needs are currently being met, they will not be added to the Waiting List. Placement on the Waiting List does not necessarily result in the individual receiving a Home and Community-Based Waiver. However, in order for an individual to be considered for enrollment on a Medicaid Home and Community-Based Waiver, the Ohio Assessment for Immediate Need and Current Need / Waiting List Assessment Tool must be completed.
Provider Selection
SSA Division personnel assist individuals and families with navigating the provider selection process to ensure that each person is given the opportunity to select a certified and willing provider.
Residential Options Resources
Interested in our services? We’re here to help!
Contact the SSA Director, Tony Hidy!
